| Delivery & Returns
Shipping within the UK is set at checkout.
Standard orders are sent out twice a week via a Royal Mail service
We are a small team and mostly have pens and spanners in our hands, we aim to send your order straight away but on some occasions it may take a couple of days to process, package and post. It will be worth the wait though!
Shipping to Europe is set at checkout.
Shipping to America is set at checkout.
Shipping to Rest Of World is set at checkout.
International goods are sent Delivery Duty Unpaid which means that customs and import duties may be applied to international orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country. We are unable to offer guidance on duties or taxes and recommend that you contact your local Customs Office.
Payment and VAT:
Payment for products and delivery services are made in GBP. All prices shown on the website for both products and delivery services are inclusive of any applicable UK VAT. The total price you pay us for products for for the delivery, is always the same, regardless of whether or not UK VAT is chargeable on the sale.
Where you've ordered products for delivery to a non-EU address, both the products and the delivery service will normally be zero-rated, with no UK VAT chargeable on either. However, the price paid by you for the products and delivery services will remain the same as shown on the website.
We hope that you will be delighted with your purchases but if you wish to return an item please contact us at email@example.com. Under the Distant Selling Regulations you may return item to us so within 14 days of receipt your goods for a full refund (return shipping costs will not be refunded unless the item is faulty). Items should be unused, returned in their original packaging and in a fully resalable condition. Please note that limited run and bespoke items are non-returnable but do let us know if you have a problem and we will aim to sort it.
Please ensure you choose an appropriate carrier and get proof of postage as Auto Fabrica cannot be liable for any goods lost in transit. Please also provide us with the scheduled delivery day, carrier and tracking number so that we can make sure we are in the office to accept the delivery.
If the item is damaged please send an email to firstname.lastname@example.org stating your order reference number and including photographs of both the packaging and the product. We will only provide a refund if you provide us with evidence of the damaged packaging.
Once we have received the goods, we will send you a confirmation email and authorisation of a refund. Refunds can take up to 7 working days to be received following receipt of the goods.
Our address for returns is: Auto Fabrica, Unit 4 Robert Leonards, Aviation Way, Southend On Sea, Essex, England. SS2 6UN